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Frequent questions...


What's the difference between Mirramail and Mirracrypt-for-Outlook ?

What's the problem with ordinary Email - why isn't it secure ?

Can I continue to use Outlook™ or Outlook Express™ as my main email program ?

Can I import my existing messages and contacts from Outlook™ and Outlook Express™ ?

Is my current Email compatible with Mirramail encryption ?

Does Mirramail encrypt attachment files sent with my Email ?

What is Encryption ?

Do I need special software to use Mirramail ?

Do I need an Internet connection to use Mirramail ?

Do I need to exchange special passwords or public encryption keys with the recipient of my encrypted Email ?

Can I send anyone a Mirramail encrypted Email ?

Is there a free Trial period and how much does it cost to use Mirramail encrypted Email ?

Our company has many Email users. Is it possible to have one account for multiple users and can we maintain our own user information ?

Will I still be able to encrypt and decrypt my Email if I change my Email address ?

Can I use Mirramail with a browser based email service ?

 


What's the difference between Mirramail and Mirracrypt-for-Outlook ?

Mirramail and "Mirracrypt - Encryption for Outlook" both provide secure Sender-to-Receiver encryption using industry standard 256-bit AES encryption.

Mirramail is a stand-alone, fully featured Email program that can be used to replace Outlook or Outlook Express.  Mirramail implements our Simple Encryption Architecture for sending secure Email and also includes an integrated Contact manager and Appointment Scheduler.  Mirramail can also decrypt messages received by Outlook, Outlook Express and most other email clients.

Mirracrypt is not an Email program but an add-in that integrates seamlessly with Outlook 2003 & 2007 to provide powerful Sender-to-Receiver Email Encryption that is convenient and easy-to-use.  Mirracrypt is the perfect add-on program for any Outlook user who requires confidential and secure Email communications. Simply select the Encryption required and click the "Send" button.

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What's the problem with ordinary Email - why isn't it secure ?

Ordinary Email is a great way to communicate but it is NOT secure.  Most people assume that when they send an Email it is delivered directly to the intended receiver. Unfortunately, this is not the case. When you send Email it travels via numerous routers and servers and, in transit, may be stored at one or more locations. Your message can be easily retrieved and read by a third party without your consent or knowledge.

However, sending Email securely is not only possible - it's easy with Mirramail.

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Can I continue to use Outlook™ or Outlook Express™ as my main email program ?

Yes, you can continue to use Outlook or Outlook Express as your main email program.  Mirramail can decrypt messages received by Outlook, Outlook Express and any MAPI compliant email program.  After decryption, the message is automatically updated in Outlook in its decrypted form.  A copy is also added to the Mirramal message store, which is encrypted and can only be accessed by the authorized Mirramail user.

However, to get the most from the security features offered by Mirramail, many clients prefer to change from Outlook or Outlook Express and use Mirramail as their preferred email program.  It is easy to change to Mirramail without losing the messages and contacts stored in Outlook or Outlook Express by using the Import function in Mirramail.  The Import feature allows you to import your messages or contacts so you can immediately benefit from the enhanced local security provided by Mirramail.

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Can I import my existing messages and contacts from Outlook™ and Outlook Express™ ?

It is easy to change to Mirramail without losing the messages and contacts stored in Outlook or Outlook Express by using the Import function in Mirramail.  The Import feature allows you to import your messages or contacts so you can immediately benefit from the enhanced local security provided by Mirramail.

For more information, please refer to:

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Is my current Email compatible with Mirramail ?

Mirramail works like many other email programs, such as Outlook™ or Outlook Express™ for sending and receiving messages.  But Mirramail can just as easily send a message, including any attachments, encrypted with 256-bit AES encryption.  The key used to encrypt the message can be provided by the Mirramail key server or a password provided by the sender.

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Does Mirramail encrypt attachment files sent with my Email ?

When you send an encrypted Email using Mirramail encryption, any attachment files such as text documents, spreadsheets, or image files are also encrypted. The attachment files are automatically decrypted by the intended receiver at the same time the Email is decrypted.

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What is Encryption ?

With regard to digital data, encryption is a process of scrambling data by using a mathematical algorithm with an encryption key.  To decrypt or un-scramble the data you require the identical key and algorithm.

The strength of encryption is dependent on two factors: the robustness of the algorithm and length of the encryption key.  Mirramail uses the AES encryption algorithm which is the standard adopted by the U.S. Government.

AES (Advanced Encryption Standard) can use either a 128-bit, 192-bit or 256-bit key length.  Mirramail uses AES encryption with a 256-bit key. 

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Do I need special software to use Mirramail ?

Any Email you send or receive using Mirramail is encrypted or decrypted on your own computer.  This ensures end-to-end security as the only files transmitted are fully encrypted before they are sent through your Mail Server. To facilitate the encryption process you therefore need to install the Mirramail software.  While Mirramail works just like other Email programs, the messages you store are secured in a database with the details of each message encrypted with a key that is generated by the password you provide so that only you can access your stored messages.

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Do I need an Internet connection to use Mirramail ?

You can compose your Email and any attachments off-line but to encrypt and send your Email you need to be connected to the Internet.

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Do I need to exchange special passwords or public encryption keys with the recipient of my encrypted Email ?

There are two ways to encrypt a message using Mirramail.  One method uses a password that you provide when you send a message.  Therefore, the recipient must use the same password to decrypt the message.  The other method uses the Mirrasoft key service, which automatically provides the encryption key, which is unique to the recipient and can only be accessed by the recipient.

One of the key benefits of the MirraCrypt service is the seamless implementation of the encryption and decryption process - you just simply click the to "Send - Secret Key Secured" button.

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Can I send anyone a Mirramail encrypted Email ?

If you send an encrypted Email to someone who is not a registered Mirramail user they will receive the Email but will not be able to decrypt your message.  However, the short message from Mirramail that accompanies your email explains how to download our free software and register on-line. Once registered they will be able to decrypt your Email and any file attachments.

We offer a trial period for all new users and ongoing access for decrypting messages continues after the trial period ends.  Mirramail should be compatible with most 32-bit Windows operating systems.  Please refer to system requirements for more details.

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Is there a free Trial period and how much does it cost to use Mirramail encrypted Email ?

We offer a 30-day trial period for all new users who register their Mirramail software.  The 30-day trial provides full functionality of the Mirramail software and  access to the MirraCrypt key service.  Even if you do not purchase Mirramail after the 30-day trial period, our software will still allow ongoing access to Decrypt any Mirramail messages you receive and access to your stored messages.

During or after the trial period, if you decide to purchase Mirramail you will have the option of the Standard or Professional edition.  The professional edition comes with a Calendar and Scheduler component to manage you appointments and remind you of important events.  With each version you can optionally add an annual subscription to the Mirrasoft key service.

We think you will be surprised how little it can cost to secure your email and enjoy the other benefits of Mirramail.  Please refer to the Price List page for full details or Download the software to try our Free Trial Offer.

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Our company has many Email users. Is it possible to have one account for multiple users and can we maintain our own user information ?

Mirramail is ideal for companies or organisations that require encrypted Email for a large number of users. There is also the flexibility to maintain the data relating to your registered Mirramail users so you can easily add or remove user access as required.

Apart from employees, you can also register clients or other parties as Mirramail users.  This is ideal for a law practice that would like to provide secure communications to their clients for a short period.  When access to Mirramail is no longer required by the client, the registration can be easily transferred to another client or staff member.

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Will I still be able to encrypt and decrypt my Email if I change my Email address ?

The encryption keys provided by the Mirrasoft key service are unique for each email, but if you change your email address you can easily add another email address to your Mirramail user account.  In fact, you can register as many email addresses as you like to your Mirramail user account.

Of course, if the message was encrypted by a password you will need the correct password to decrypt the message.

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Can I use Mirramail with a browser based email service ?

Mirramail requires a POP3 email service, however, many webmail services, such as Yahoo™, also provide a POP3 service that is compatible with Mirramail.

In the near future, Mirramail will also offer a webmail or browser based service that you will be able to access in conjunction with your normal POP3 mail service.

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